ERROR001 - Registration Number (MRNo) entered does not match patient particulars.

• Please check if the MRN you have entered is correct or contains any typing error.
• A correct MRN should be at least 6 digits (E.g 7XXXXX, 8XXXXXX, 9XXXXX) or 7 digits (E.g 1XXXXXX), not containing alphabets or special characters.

If you are still facing difficulties after you have confirmed the MRN is correct, kindly contact our Customer Service for assistance. (+6046528926)
Weekdays Office Hours : 8.30am – 5.00pm
Saturdays Office Hours : 8.30am – 1.00pm
Sundays / Public Holidays : Closed
ERROR002 - The information you entered does not match with the data in our system.

• Please check if the MRN entered is correct or contains any typing error.
     o A correct MRN should be at least 6 digits (E.g 7XXXXX, 8XXXXXX, 9XXXXX) or 7 digits (E.g 1XXXXXX), not containing alphabets or special characters.
• Please check if the NRIC/Passport entered is correct or contains any typing error.
     o For NRIC, no ‘-‘ is needed. E.g 73XXXXXXXXXX, NOT 73XXXX-XX-XXXX.
• If you are a parent booking on behalf of your baby and have not updated your baby’s NRIC at our Front Desk, kindly contact our Customer Service for assistance with booking (+6046528926) and proceed to Front Desk to update the NRIC.

If you have recently changed your passport, kindly proceed to the Front Desk to update your latest information or contact our Customer Service for assistance in booking. (+6046528926)
Weekdays Office Hours : 8.30am – 5.00pm
Saturdays Office Hours : 8.30am – 1.00pm
Sundays / Public Holidays : Closed
ERROR003 - We have found an existing record of this NRIC/Passport in our system.

• If the NRIC/Passport entered is correct, please make sure the patient name entered is exactly the same on NRIC/Passport.

If you have recently changed your passport, kindly proceed to the Front Desk to update your latest information or contact our Customer Service for assistance in booking. (+6046528926)

Weekdays Office Hours : 8.30am – 5.00pm
Saturdays Office Hours : 8.30am – 1.00pm
Sundays / Public Holidays : Closed
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PERSONAL DETAILS

Please be reminded to bring along your original IC or Passport on the screening day.





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